Cleaner terms

Preview review draft. Version cleaner-review-draft-v4. Updated 23 October 2026. Business details and legal review remain outstanding; this page is not a guarantee of compliance.

Joining and eligibility

Registration is not approval to work. Agency eligibility and identity review are required; uploaded documents remain pending until reviewed. Keep your details and working area accurate. Public registration cannot create agency administrator access.

Offers and visits

Choose a working radius of one to five miles from your saved service-area centre. Eligible jobs are offered locally. Acceptance reserves the job for the first eligible cleaner and checks conflicts. Read the scope, hours, location and rate before accepting. Report hazards or problems to the agency.

Earnings and commission

The approved current model pays the cleaner a fixed £15 per hour from the £24 customer hourly charge; the agency share is £9 per hour before processing costs, equivalent to 37.5% of the customer charge. Historical bookings retain their stored agreed amounts. Payment timing and responsibility for expenses must still be confirmed before live work. Completion review credits earnings to the correct cleaner account. External payout is a separate process and may require provider onboarding. Debit-card or instant payout availability is not guaranteed. Current preview uses test money.

Status and protections

Employment, worker, agency and tax status depend on the actual relationship and applicable law, not merely the label in this document. This draft makes no automatic self-employment determination and does not exclude applicable statutory protections. Insurance, complaints, cancellations and dispute responsibilities require confirmation before live operation.

Introduced contacts and direct arrangements — review draft

For contacts introduced through this service, please ask the agency before arranging related cleaning outside the platform. Use the confirmed support channel or in-app message with the customer, cleaner and booking references. The agency should confirm in writing whether permission or a release is given and any lawful applicable terms before a direct arrangement is made.

This proposal is limited to protecting legitimate introductions. It is not a blanket restriction on a cleaner working elsewhere. No transfer fee, worker fee, penalty, restriction period or automatic deduction is created by this draft. Employment-agency conduct rules, including restrictions on worker charges and work-elsewhere terms and conditions for hirer transfer fees, may apply depending on the actual operating model. Consumer fairness and statutory rights also remain applicable. Legal review must establish what, if any, restriction or fee is lawful before implementation.

Official transfer-fee guidance · Conduct Regulations guidance

Minimum booking length

New bookings require at least three hours. At the current hourly rates, a three-hour booking is £72 customer charge, £45 cleaner pay and £27 agency share before processing fees. Existing historical bookings keep their stored duration and agreed amounts.

Official references

GOV.UK distance selling · CMA cancellation guidance · ICO cookies guidance